Management Team


Nitin Chacko

Managing Director and SBU Head

Nitin has over 14 years of experience in managing all aspects of different types of outsourced operations in technology, media, telecom, financial services, travel and insurance industries. He is the Managing Director for Ican India and oversees all the businesses that Ican engages in. Nitin is part of the founding team at Ican and has been here since inception. Prior to Ican, he worked in various management positions at SITEL, Wipro, Infosys and Adventity (now a Sutherland Company).

He has extensive experience in outsourcing/offshoring using various models such as managed services, BOT, transaction based pricing and consequence based models among others. He holds a Bachelor degree in Electronics Engineering from Pune University, India.


Vinod Rao

Sr. Vice President – Operations and Quality Assurance

Vinod Rao has over 12 years of operational management experience in the outsourcing/offshoring industry. He is responsible for a large part of Ican’s Operations, Quality Assurance, and many key Client Relationships. Prior to Ican, he spent six years with Adventity Global Services, where he held key operational management positions. He started his career with Hughes Telecom in customer service and retention.

He obtained his Bachelors in Mechanical Engineering from the University of Mumbai and is one of the founding members of Ican.


Adarsh Shetty

Sr. Vice President – Talent Acquisition and Training

Adarsh has over 12 years of experience across the financial services, media, telecom and outsourcing industries. He is part of the founding team at Ican and has been at Ican since inception.

Earlier in his career, Adarsh spent four years at various divisions in Virgin Media- UK, holding key positions in sales & marketing, strategic planning and Training. He then had a stint in Private Wealth Management in the Middle East based out of Dubai before moving back to India in the outsourcing/offshoring industry. He obtained his Bachelor's degree in Pharmacy from the prestigious MET - Mumbai Educational Trust's Institute of Pharmacy. He also holds an MBA from Nottingham University in the UK.